Hardy's Hardware

Tel : 028 9187 8860

E-Mail : postoffice@hardyshardware.com

Terms & Conditions

This website is owned and operated by Hardys Hardware & General Store (otherwise referred to as ‘Hardys’, Hardys – Direct, ‘we’ or ‘us’.

These terms and conditions apply to your use of this website, including any orders that you place.  Please read these terms carefully before using this website.  Using this website indicates that you fully accept these terms regardless of whether or not you choose to register with us.  If you do not accept these terms, do not use this website.


If you decide to register with the Hardy’s website, take care of your account by never sharing your user details with anyone, and selecting a password unique to this site.

Each registration if for a single user only.  You should not share your user name and password with any other person, or with multiple users on a network.

Placing an Order

All orders are subject to these Terms & Conditions.

Hardys cannot accept an order until payment is received in full for all products and any related delivery charge.

Orders placed through the website represent an offer to purchase a product.  It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason.

All orders are subject to stock availability.  If we are unable to supply any products that you have ordered we will inform you as soon as possible.  In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made.

Availability and Delivery

Your order will be fulfilled within 5 – 7 working days of the date we received your order, unless there are exceptional circumstance.

All delivery times apply to products that are in stock.

All orders of £99.00 and over are delivered free of charge (excluding delivery charges for products where such charges are specifically stated)

Hardys can only deliver to mainland UK (Great Britain and Northern Ireland) and Republic of Ireland addresses.

Deliveries to all other areas by special request

All orders will be delivered to a single address.

Unfortunately we are unable to specify the exact time of delivery. All deliveries must be received and signed for by a person over the age of 18.

Should no one be available to take the delivery, we may cancel the order and refund the money, excluding any delivery charges.  Due to insurance guidelines, delivery personnel are unable to enter private residences.  The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.

Product Information and Prices

All products and services contained on or referred to in this website are subject to availability and Hardys have the right to withdraw any product at any time without notice.


All prices are inclusive of VAT where appropriate.  Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the website may be incorrectly priced. If a product’s correct price is higher than the price stated on our website we may at our discretion reject your order without liability to you and notify you of such rejection.  We are under no obligation to supply products to you at an incorrect (lower) price, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing.

The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.


You may cancel your order at any time before they are dispatched to you. Email postoffice@hardyshardware.com including your order number, postcode and contact telephone number.

Returns and Refunds    

In the unlikely event that a product is faulty, has been damaged during delivery, is not of satisfactory quality, does not fit the description or is unfit for purpose, you have the right to cancel within 7 days of receipt of the goods by email, fax or telephone. Please provide us with your contact details, proof of purchase, reason(s) for return and whether you would like to arrange a refund or exchange as appropriate. We will then contact you to reach a mutually agreed solution. Please do not return the goods without contacting us first.  We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. The goods need to be returned in their original packaging with copy of delivery note. Please note you must pay for the return postage costs unless the goods are faulty/damaged/unfit for purpose. We require the return of the products within 28 days of the refund request being made.  All refunds will be made within 28 days of receipt of the goods to the account originally used to purchase the product.

Payment Cards

We accept all major debit and credit cards.

Links to other websites

The Hardys website may include links to the websites of other companies or organisations.  This is for your convenience.  If you use these links you will leave this website.  Hardys is not responsible for the content of third party websites.  No endorsement, assumed or actual, is implied through the inclusion of these links.


The information contained on this website is for general guidance only.  Hardys makes every effort to ensure that the information and advice on this website is accurate, it is not comprehensive.  Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional.

Hardys reserves the right to change or update any website content, prices or products at any time without prior notice.

Imagery used on the website is for illustrative purposes only.  The colour and appearance of actual products may differ from those items shown on this website.


We reserve the right to make changes to these terms and conditions in the future.  Any changes will be posted to the site and will take effect immediately.  You should, therefore, read the terms and conditions each time you access this website.